Terms & Conditions of Service

Cuddles by Viki – Terms & Conditions
(Effective from [Insert Date])

These Terms and Conditions form the legally binding agreement (“Agreement”) between the Client (“You”) and Cuddles by Viki (Viktoria Csesznak) (“the Practitioner”). By booking and attending a session through www.cuddlesbyviki.co.uk, you confirm that you have read, understood, and agreed to these Terms.

1. Nature of Service

1.1. Cuddles by Viki provides professional, platonic cuddle therapy services, designed to promote relaxation, comfort, and emotional wellbeing.
1.2. Sessions are strictly non-sexual. Any attempt to engage in sexual activity, inappropriate behaviour, harassment, or breach of boundaries will result in the immediate termination of the session without refund and may lead to permanent refusal of future services.
1.3. All clients must be 18 years or older. Proof of age may be requested at the Practitioner’s discretion.

2. Booking & Consultation

2.1. All bookings must be made through the official booking form on www.cuddlesbyviki.co.uk.
2.2. First-time clients are required to attend an online consultation prior to booking confirmation. This ensures suitability and safety for both client and practitioner.
2.3. Sessions are available in 60, 90, or 120-minute blocks and must be booked at least one (1) weeks in advance.
2.4. Sessions are only confirmed upon receipt of a £20 deposit.

3. Payment & Deposits

3.1. A non-refundable deposit of £20 is required at the time of booking.
3.2. The balance of the session fee must be paid at the commencement of the session.
3.3. Accepted payment methods include: Cash, Stripe, PayPal, and Square.
3.4. Failure to pay the balance will result in termination of the session and forfeiture of the deposit.

4. Cancellations & Rescheduling

4.1. Rescheduling: You may reschedule an appointment at no cost, provided at least 24 hours’ notice is given.
4.2. Cancellations: Cancellations with less than 24 hours’ notice will result in loss of the deposit.
4.3. No-shows: Failure to attend without notice may result in the forfeit of your deposit and refusal of future bookings.
4.4. The Practitioner reserves the right to cancel or reschedule sessions in the event of illness, emergency, or unsafe conditions. In such cases, deposits will be refunded or transferred to a future session.

5. Client Responsibilities

5.1. Sessions take place at the Client’s home or another mutually agreed safe location.
5.2. The Client must provide a clean, tidy, and safe environment for the session.
5.3. The Client must be freshly showered and dressed in clean, comfortable clothing.
5.4. If hygiene or space requirements are not met, the Practitioner reserves the right to cancel or reschedule the session, with forfeiture of deposit.

6. Consent & Boundaries

6.1. All touch is consensual and may be withdrawn or modified at any time by either party.
6.2. Either party may end the session at any time if boundaries are violated or consent is withdrawn.
6.3. The Client must respect the Practitioner’s personal and professional boundaries at all times.

7. Confidentiality

7.1. All information shared during booking, consultation, and sessions will be treated as confidential, subject to the limits outlined in the Privacy Policy and the Confidentiality & Data Consent Agreement.
7.2. Confidentiality may be breached only where legally required, such as where there is a risk of harm to self or others, safeguarding concerns involving children or vulnerable adults, or when disclosure is required by court order.

8. Liability & Disclaimer

8.1. The Client acknowledges that cuddle therapy is not a substitute for medical, psychological, or psychiatric treatment.
8.2. The Practitioner makes no guarantees of outcome and shall not be liable for any physical, emotional, or psychological injury arising from participation.
8.3. To the fullest extent permitted by law, the Practitioner’s liability shall be limited to the total amount paid by the Client for the session in question.

9. Complaints

9.1. Any concerns or complaints must be raised directly with the Practitioner in writing within 14 days of the session by email to info@cuddlesbyviki.co.uk.
9.2. The Practitioner will endeavour to resolve complaints in good faith and in line with professional standards.

10. Governing Law

10.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.